Privacy Statement

The Old Workshop Privacy Policy

Overview
The Old Workshop is a “holiday-let” business which is here to provide relaxing and comfortable accommodation to our guests with whom we strive to build a trusting relationship. We value our customers’ personal data very highly and we need you to know that we are not in the business of selling, renting or trading e mail lists with other companies for marketing purposes.
E mail addresses will only be accessed using HTTPS and will only be used to advise customers of opportunities to rent The Old Workshop when there are advantageous offers available.
All e mails will be sent as BCCs or “Blind Copies” to protect recipients’ addresses.
Our main concern is of course to invest time in maintaining The Old Workshop to a high standard rather than spending valuable time on extensive data analysis and marketing exercises.

Cookies
The Old Workshop website allows customers to view availability as well as the facilities. We do not make use of “cookies” and so we are unable to identify who has visited the website or indeed we are unable to analyse any data.

Google
The Old Workshop’s location is identified on Google Maps which includes a link to the aforementioned website. Periodically we receive data from Google about the number of viewings through their portal but we are not given any other information with regard to identities and we make no attempt to ascertain such information.
The data we do receive from Google helps us to compare activity from month to month which in turn helps us to adjust our pricing policy.

WiFi
Wi Fi is available at The Old Workshop on any device at any time through either a 3G or 4G dongle. The cost of dongle usage is covered within our running costs but for that reason there is a limit on data usage amounting to 15k per month.
This should be sufficient for customers to browse e mails etc but “downloading” will tend to breach the data limit.
We have no access to customers’ devices and are unable to analyse data used in any way, other than the amount of data used.

Marketing
As a result of customers applying to us to rent we will obtain and store, for a reasonable period their e mail addresses. Many customers apply to us through TripAdvisor who have their own Privacy Policy
(see https://tripadvisor.mediaroom.com/UK-privacy-policy ).
We have access to those customers’ e mail addresses.
We will from time to time, write to customers about advantageous offers to The Old Workshop. If customers would like to be unsubscribed from that list then they should write to us accordingly and we will acknowledge and action your request as quickly as possible.

There is a Visitor’s Book on the premises in which customers leave comments about their stay at The Old Workshop. Comments of this nature are published on our website aligned with the customers initials and area of residence.

Money
All monetary transactions for those customers who apply to us via TripAdvisor are dealt with by TripAdvisor. In that instance we (The Old Workshop) have no data, nor access to it with regard to bank details which TripAdvisor may hold.
We do hold, however, Bank Account details for customers from whom we have been sent, electronically, rental money and to whom we need to return deposit money. These details are held for a reasonable time by The Old Workshop’s bankers, currently Nat West plc

Third Parties
As mentioned previously, The Old Workshop does not share any data with third parties for marketing purposes. All correspondence with TripAdvisor customers is dealt with through their portal and so is available for them to see.
Bank details if applicable (name of account, sort code, and account number) are held by Nat West Bank plc.

Your rights
Under General Data Protection Rules all our customers are entitled to amend, or delete the personal information that we hold. Email your request to our data protection officer who is currently Peter Horwood who can be contacted at horwoodpeter@yahoo.co.uk or write to him at Oakleigh, Swife Lane, Broad Oak Heathfield, East Sussex, TN21 8UU
The Data Protection Officer will review data held within the General Protection Data Regulations every 12 months.